THE DUNK SHOP

THE COVETED SHOE FROM NIKE SB, IN EXCLUSIVE COLLABORATIONS & COLORWAYS

FREQUENTLY ASKED QUESTIONS

We have unique policies for our high demand items, see below for FAQs

WHAT IF I HAVE QUESTIONS REGARDING FUTURE RELEASES?

We do not disclose information about Nike SB Dunk releases over the phone, email, or Instagram DMs. Please do not contact us regarding Dunk releases. All information will be posted on our Instagram. We carry select Nike SB items in-store, so we encourage you to visit our store to see our Nike SB Dunk-related products in person.

WHERE CAN I FIND INFORMATION ABOUT NIKE SB DUNK RELEASES?

All information about Nike SB Dunk releases will be posted on our Instagram.

HOW LONG WILL IT TAKE TO SHIP NIKE SB DUNKS?

Shipping for Nike SB Dunks will take anywhere from 7 to 10 business days. 

WHAT IS YOUR NIKE SB DUNK CANCELLATION POLICY?

KCDC reserves the right to cancel any orders suspected of fraud. If your order is canceled, it is because our system flagged the transaction as a high risk for potential fraud.

WHY WAS MY ORDER CANCELLED?

Your order may have been canceled due to our system flagging it as high risk for potential fraud, or if multiple orders were placed under the same name within a 24-hour timeframe.

HOW WILL I BE NOTIFIED IF MY ORDER IS CANCELED?

If your order is canceled, you will receive a cancellation confirmation and your order will be refunded the same day. The refund will be processed back to your original payment method within 10 business days.

WHAT SHOULD I DO TO AVOID ORDER CANCELLATIONS?

Verify that your billing address, CVV, and billing ZIP code are correctly entered to avoid order cancellations when using platforms like Apple Pay, Shop Pay, PayPal, or Affirm.

CAN I USE DISCOUNT CODES FOR NIKE SB DUNK ORDERS?

Discount codes are invalid for Nike SB Dunk orders. Any orders processed with discount codes will be canceled.

WHAT HAPPENS IF AN ITEM BECOMES UNAVAILABLE AFTER I PLACE AN ORDER?

If an item becomes unavailable after you place an order, we will notify you promptly and issue a full refund.

WHAT IF MY NIKE SB DUNKS HAVE A FACTORY DEFECT?

We are not responsible for any factory defects or damage of the Nike SB Dunks or their respective shoe boxes caused by transit prior to the shoes' arrival to our facility. In addition, we are not responsible for any issues that occur once your order has been shipped out. In this case, we recommend that you contact your shipping provider.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

We are responsible for your purchased items when they are at our store. Once your shipment leaves our store, the security of the items is no longer our responsibility.If you are having issues receiving your shipment, we recommend contacting the shipping provider.

We advise selecting insurance to safeguard against loss or damage during shipping. We are not responsible for lost, stolen, or damaged items, and we will not refund the purchaser for such items.

DIVE DEEPER

NIKE SKATEBOARDING

KCDC HAS HAD A LONG STANDING RELATIONSHIP WITH NIKE SB, WE WERE ONE OF THEIR FIRST ACCOUNTS & WE HAVE COLLABORATED ON OUR OWN COLORWAY OF A NIKE DUNK. CHECK OUT WHAT ELSE IS AVAILABLE FROM THE SKATEBOARDING POWERHOUSE NIKE SB