During checkout, you can review shipping rates and choose the best rate for you before finalizing your order.
Once your order ships, you'll receive automatic tracking information via email. Please check your Junk Mail folder if you haven't received it.
Orders placed by 3pm ET on a Business Day usually ship the same day. Orders placed after 3pm ET on Thursday or during the weekend ship on the following Monday. Please allow processing and packing orders to take up to 3 business days.
We're responsible for your purchase until it reaches the Post Office or shipping center. After that, it's beyond our control. To safeguard against loss or damage during shipping, we advise selecting insurance. Without insurance, we can't refund lost or damaged items during transit.
In the event that your shipment encounters delivery issues and is returned to us, please note that an additional shipment fee will apply. KCDC cannot be held responsible for any issues once your items have left our shop, including delivery concerns.
Pre-assembled skateboards, discounted items, products removed from their original plastic packaging, shoes without original shoe box, gift cards, and limited Nike SB QS items. No exceptions.
14 days from receipt for exchange or in-store credit. For a valid return, the item must be unused or unworn, with tags and in its original packaging. Receipt or proof of purchase required. Start a return by reaching out to us at firstname.lastname@example.org. For approved returns, we'll provide a return shipping label and instructions for sending your package. Items sent back to us without first requesting a return will not be accepted.
We will inform you as soon as we have received and examined your return. At that point, we will notify you regarding the approval status of your refund. If the refund is approved, it will be processed back to your original payment method within 10 business days. It's important to keep in mind that the processing and posting of the refund by your bank or credit card company might also require some time. If more than 15 business days have passed since the approval of your return and you haven't received the refund, please get in touch with us at email@example.com.
EXCHANGING SHIPPED ORDERS
We do not process exchanges on shipped orders. The best way to ensure you get your desired item, is to return the original you have, and once the return is accepted, make a separate purchase for the new item.
Please inspect your order upon receiving it, and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want to make it right.
Items can be exchanged for in-store credit within 14 days of purchase, with a receipt or refunded to KCDC Gift Card.
Once an item that was purchased for curbside pickup leaves our store, it is no longer eligible for a refund. Curbside pickup orders are only eligible for in-store exchange or refund to a KCDC Gift Card.
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International orders may incur import fees, customs duties, value-added taxes (VAT), and similar charges.
Please note that these costs are not included in the shipping fees you pay during your order placement.
Responsibility for these expenses rests with the customer.
KCDC does not possess specific information regarding these fees. For detailed insights, we recommend contacting your customs office.
If a package is refused at customs, it may either be destroyed or returned to us (this process is beyond our control). If it is destroyed, no refund will be issued. If it is returned undamaged, we will refund the product(s) cost only. Shipping expenses and return shipping costs will not be refunded.
For shipments to Canada and Mexico via UPS Standard, please be aware of an additional brokerage fee for orders over $20 upon delivery, in addition to standard customs, tariffs, and duties. The brokerage fee is as follows: $10 for orders between $20-$200, $44.25 for orders between $200-$350, and $49.70 for orders between $350-$500.
Our international customers can make payments using PayPal or major credit/debit cards (Visa, Mastercard, Discover, or American Express). All prices on our website are denominated in US Dollars.
Please be aware that the following companies prohibit the international shipment of their products: Nike, RVCA, Vans, and Volcom.